Manufacturer Warranty Law: Everything You Need to Know
Express whether the customer is responsible for any costs related to refund, replacement, or repair. If the products cost more than $10, warrantors must “title” a written warranty as either “full” or “limited”. Include information as to what type of product use invalidates the warranty: illegal, improper, etc.
Manufacturer Warranty and DOA - ScanSource
Manufacturer Warranty and DOA Defective Return Policies ScanSource > Services > Customer Service > Manufacturer Warranty and DOA Revised February 2025. Policies are subject to change. A B C D E F G H I J K L M N O P Q R S T U V W X Y Z * DOA Period is from ScanSource Invoice Date unless otherwise specified.
Gray Markets: Causes and Cures - Harvard Business Review
It upsets pricing stability among its distributors and can conflict with prices on direct sales, perhaps eroding them as well. 2. If prices and margins erode, the manufacturer usually finds it...
Warranty for DOA (Dead On Arrival) Sample Clauses - Law Insider
Related to Warranty for DOA (Dead On Arrival) Shipping must be Freight On Board Destination to the delivery location designated on the Customer purchase order The Contractor will retain title and control of all goods until delivery is completed and the Customer has accepted the delivery.
Bluecoat 3.2011 Warranty and DOA Policy
All Blue Coat products come with a limited, non-transferable warranty. The warranty period for hardware products is one (1) year from date of shipment. Blue Coat warrants that the products will be free from material defects in manufacturing and materials and perform substantially in conformance with their published specifications during the
- What happens if a product is a DOA?
- DOA situations can occur due to various reasons, such as manufacturing defects, shipping mishandling, or damage during transit. When a product is identified as DOA, the customer is entitled to a replacement or a refund without incurring any additional costs.
- What is a DOA policy?
- When a product is identified as DOA, the customer is entitled to a replacement or a refund without incurring any additional costs. The primary objective of DOA policies is to ensure customer satisfaction and provide a hassle-free experience in case of receiving a faulty product.
- What is a DOA & how does it work?
- DOA refers to a product that is found to be non-functional or defective upon its initial arrival or purchase. It typically allows the customer to return the product immediately for a refund or replacement.
- What is the difference between DOA and RMA?
- DOA and RMA are two distinct terms related to returning defective products. DOA refers to non-functional or defective products upon arrival, while RMA is applicable when a product becomes faulty after the initial purchase period. DOA policies aim to provide immediate replacements or refunds, ensuring customer satisfaction and convenience.
- What happens after a DOA claim is validated?
- Once the DOA claim is validated, the customer can expect a replacement or refund, depending on their preference and the availability of the product in question. DOA policies are particularly beneficial for customers as they protect their rights and ensure they receive a functional product.
- How do I request a DOA RMA?
- DOA RMAs are eligible for replacement with a newly manufactured module, shipped to the Customer the NBD after we authorize the DOA Hardware Replacement Request (HRR). You can request a DOA RMA through the Customer Portal or by contacting the Call Center. See the section titled “Requesting an RMA” later in this guide.
