13 Tips for Optimizing Warranty Management – Hitachi Solutions
They are guarantees from a manufacturer or seller about the quality and service of a particular product. It can be difficult to easily access and manage warranty information. There’s a lot of data, and sometimes field technicians can’t access what they need in the field.
Manufacturer Warranty and DOA - ScanSource
Manufacturer Warranty and DOA Defective Return Policies ScanSource > Services > Customer Service > Manufacturer Warranty and DOA Revised February 2025. Policies are subject to change. A B C D E F G H I J K L M N O P Q R S T U V W X Y Z * DOA Period is from ScanSource Invoice Date unless otherwise specified.
PURCHASE ORDER TERMS AND CONDITIONS GOODS
Seller agrees to waive the expiration of the Warranty Period in the event there are failures or defects discovered after the Warranty Period of a material nature or in a significant portion of the goods, or a defect is discovered which, in Buyer's opinion, constitutes a threat of damage to property or to the health and safety of any person. 3.
Warranty for DOA (Dead On Arrival) Sample Clauses - Law Insider
For purposes of this Section 9.2, the term “DOA” means a Product that is found to be defective within forty-five (45) days following the date a Customer initiates use of such Product, except that DOA shall not include damage to the Product during shipment (other than damage caused by Premio).
Product Warranty Information | Zebra
Hardware Warranty. Unless otherwise stated by Zebra in the Product warranty exceptions list or in a sales agreement between Zebra and End-User Customer, Hardware is warranted for a period of twelve (12) months from date of shipment from Zebra or, with proof of purchase, from the purchase date whichever is later, against defects in workmanship
- What happens if a product is a DOA?
- DOA situations can occur due to various reasons, such as manufacturing defects, shipping mishandling, or damage during transit. When a product is identified as DOA, the customer is entitled to a replacement or a refund without incurring any additional costs.
- What is a DOA & how does it work?
- DOA refers to a product that is found to be non-functional or defective upon its initial arrival or purchase. It typically allows the customer to return the product immediately for a refund or replacement.
- Does Infinera hardware come with a warranty?
- All Infinera Hardware comes with an original Hardware Warranty covering DOA RMAs and Repair and Return (or Replacement) RMA requests for a defined period. After expiration of the original Hardware Warranty, you can purchase Extended Hardware Warranty to continue eligibility for Repair and Return (or Replacement) RMA.
- What is the difference between DOA and RMA?
- DOA and RMA are two distinct terms related to returning defective products. DOA refers to non-functional or defective products upon arrival, while RMA is applicable when a product becomes faulty after the initial purchase period. DOA policies aim to provide immediate replacements or refunds, ensuring customer satisfaction and convenience.
- What is a DOA policy?
- When a product is identified as DOA, the customer is entitled to a replacement or a refund without incurring any additional costs. The primary objective of DOA policies is to ensure customer satisfaction and provide a hassle-free experience in case of receiving a faulty product.
- How do I request a DOA RMA?
- DOA RMAs are eligible for replacement with a newly manufactured module, shipped to the Customer the NBD after we authorize the DOA Hardware Replacement Request (HRR). You can request a DOA RMA through the Customer Portal or by contacting the Call Center. See the section titled “Requesting an RMA” later in this guide.
