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When you buy a car, home, or major appliance, a seller may offer you an extended warranty or service contract. An extended warranty or service contract costs extra and is sold separately from a product. It’s not the same as a warranty, which is included in the price of a product.

Manufacturer Warranty and DOA Defective Return Policies ScanSource > Services > Customer Service > Manufacturer Warranty and DOA Revised February 2025. Policies are subject to change. A B C D E F G H I J K L M N O P Q R S T U V W X Y Z * DOA Period is from ScanSource Invoice Date unless otherwise specified.

The DOA process is separate from any warranty programs. DOAs must be claimed within 180 days of shipment and before the last ship date if the product has an end-of-life announcement. Products must have been purchased directly from Cisco. The customer must provide the serial number and purchase order or sales order of the purchase.

For purposes of this Section 9.2, the term “DOA” means a Product that is found to be defective within forty-five (45) days following the date a Customer initiates use of such Product, except that DOA shall not include damage to the Product during shipment (other than damage caused by Premio).

1 – you have a LEGAL CONTRACT with the seller. If you are being fobbed off then you need to take action against the seller. 2 – if the seller does not give you your rights (as explained above) then you must pursue them through the court system (in England the county court).